The Freshdesk is described to be a cloud-based customer service software that can help businesses to provide an effortless service across the customer touchpoints. The fresh desk can empower the businesses and the firm to monitor the conversations of the customers across the mails, phone, chats, social media as well as instant messaging to improve the productivity of the agent with the automation which is smart. It can deliver a self-service experience read the chatbots as well as branded help center of the AI as well as monitoring of the key performance and the metrics with the analytics that are very powerful. It can connect as well as reside on the fresh desk bookkeeping data from diverse reporting program, along with databases as well as custom programs via the standard based drivers and adapters.
The features and the attributes of the Freshdesk
The attributes and the features are stated as below:
It permits the user and developer to stay on top of the performance of the team with the help of the fresh desk ticket volume report.
These are and the developer can draw the insights right from the metrics in order to use them for the process of deriving the future decision as well as increasing the accountability of the agent.
It permits the users on the developer to use the knowledge base feature which is in the fresh desk to provide the customer with detailed solutions as well as articles apart from the resources so that the user will be able to troubleshoot as well as solve the issues.
It permits the users to keep the volume of the ticket down.
Allows the users in order to create workflows to automate the task as well as routine and also improve productivity.
Provides a free plan so that the user can route the tickets to the agent which is correct.
With the help of the fresh desk, the user can handle the queries that are from multiple channels of communication such as emails, social media as well as a smartphone from unified databases that are single.
The platform of the fresh desk has successfully resulted in the elimination of the communication points.
Does the ability to offer 24 x7 support for the emails as well as phones. It also provides chat support including the free plan.
With the help of Android as well as iOS which are mobile apps, it is very easy to support the agent to answer the tickets of the customer on the Fly.
A fresh desk is created to propel the agent's productivity as well as a speedy response to the customers.
It can save the replies of the customers to the common ticket and later reuse them.
It can merge the tickets about the same particular issue.
BI & Data Visualization
The drivers and the motorists that we offer to the users and the developers are capable of providing the fastest and the easiest way where to connect to the fresh desk data with the use of business intelligence, analytics as well as the reporting of data visualization and technology. They are accepting of providing a query performance that is unmatched to the users as well as comprehensive access to the data of the fresh desk as well as the metadata to integrate with the user’s favorite tools of analytics.
ETL & Replication
From the drivers to the adapters they are capable of extending the users ETL tools that are favorite along with the conductivity of the fresh desk to the ELT and the ETL to provide solutions that are robust, reliable as well as secure. Connecting to the RDBMS as well as a data warehouse with the help of the fresh desk to facilitate the reporting process, offloading the query to increase the performance of the data as well as supporting the governance of the data for the recovery of the disasters and so on.
By the process of supporting the popular databases as well as the protocol like the ODBC, JDBC, and finally the ADO.NET along with the wire protocol and the interfaces for the SQL server and MySQL.
Workflow & Automation
Has the ability to integrate the fresh desk with the automation process and the program along with the workflow.