What is SmarterTrack?
Deliver client service, enhance productivity, combine all communicating in 1 place, and decrease customer support expenses and service. SmarterTrack help desk software lets you improve customer service.
SmarterTrack can be obtained as an Online Hosted Option or as a help desk that you handle.
Reduced support costs
Funneling issues and queries during chat implementing interaction employing the Community and supplying a knowledge base are your support costs.
The neighborhood enables your customers to help one another, the knowledge base may instruct clients how to solve issues, and brokers can manage two or even more chats at the same time, thus optimizing their time versus taking just one telephone call at one 47, with clients. These optimizations of your support infrastructure All reduce the cost of supporting your clients.
Multi-Brand Service
Possessing businesses, even goods or multiple divisions, is common nowadays. Together with SmarterTrack, you can support numerous brands. This permits employees to be utilized by you more effectively since one worker can work across distinct brands.
Centralize Communication
Clients communicate in numerous ways with you: chats or telephone calls and tickets, mails. With a single platform, you can centralize all delivering Together with SmarterTrack. This gives you a single point of access for viewing they're saying it, and precisely what your clients are saying.
Since most that communication is stored within one stage, data is accessible for regulatory compliance, corporate governance and stored, and much more.
SmarterTrack Amazing Attributes:
- Help Desk Tickets: Convert all of your incoming emails to tickets or have them filed in the self-evident Portal or BOTH. Tickets could be dispersed to Departments and Groups, and then to Agents to make sure issues are managed entirely and correctly. Centralize your client communication, prioritize issues and make sure service levels are satisfied, or perhaps surpassed, and clients are cared for.
- Live Chat: Immediate, instantaneous talks through live chat helps companies reduce telephone calls, help more clients simultaneously, and caters to client tastes. Because of this, service level efficacy without price increases. Some people are turning into the live conversation as their way of communicating. Having abilities is the customer support alternative that is perfect.
- Knowledge Base: Reduced support costs by providing clients the tools they will need to discover the answers they desire. Articles SEO friendly and are searchable, letting you create updateable content. Knowledge Base articles can be made for Brands and, thus, and are also organized by subject exhibited for all those Brands.
- Customer Neighborhood: Constructing a Community that makes it effortless for clients to communicate with one another and with business representatives. When it's questions regarding performance, new feature requests, or settlements to announcements or issues, these all are handled in 1 place -- your client Community. There's always one result: enhanced customer satisfaction, while a Community's advantages are infinite!
- Help Desk Administration: SmarterTrack's fast and effortless installation wizard walks program administrators through the whole installation procedure, from installing SmarterTrack to establishing the database, making default sections and groups, as well as logging into the very first time. So far as direction, SmarterTrack delivers an Events system, reporting, job management, client satisfaction surveys, and many administrators and Department Managers.
Click on the below link to download SmarterTrack Enterprise Edition + License Key NOW!
